Homi support

Help for parents and students using Homi. If something stops working, keep the exact error message and try the steps below.

Signing in or confirming your account

Use Sign in with the account set up for you. Parents can use Forgot password. Check spam or junk folders for confirmation messages. If the link expired, request a new message. A parent can manage a child’s sign-in from their dashboard; do not create another family account to work around a sign-in problem.

Microphone or voice connection problems

Use a current browser over HTTPS, allow microphone access in browser and device settings, and close other apps using the microphone. End the current voice session, then retry. If sound is blocked, tap the page and check your device volume. You can continue with available text hints and paper practice when voice is unavailable. A usage-limit message means you should wait before trying again.

Lessons that will not play

Retry the lesson once and check your connection. Some networks or browser privacy settings block YouTube. Return to the lesson library if it is still unavailable, and tell Homi support the lesson title. Do not repeatedly restart a broken video or create a new account to bypass it.

Billing and delivery

Open Plan & billing to check membership status and manage an existing subscription. A checkout return can arrive before payment confirmation; wait and refresh the billing page before retrying. If memberships aren’t open to you yet, contact Homi support. Do not make a second payment to resolve an unclear status.

Parents can review their household delivery address on the parent dashboard. For a missing, damaged, incomplete, or incorrect packet, contact Homi support with the packet code and delivery month for assistance, replacement, or an applicable refund. Do not publish your home address or tracking details in public.

Privacy requests and parent consent

A parent or legal guardian can contact Homi support to request access to, correction of, or deletion of a child’s information, or to withdraw consent. You can also withdraw consent yourself with “Withdraw consent” in Plan & billing. Send requests from your parent account email and say what you’re asking for; Homi confirms each request by replying to that address before sharing or deleting anything. Do not send identity documents or your child’s work in an initial email. The Privacy Policy explains how consent works and how long information is kept.

Unexpected results or service errors

Ask a parent to review an unexpected learning result or monitoring flag. If Homi reports a connection or setup error, check your internet connection and try once more. If it persists, stop retrying and contact support with the error message and page address. Never send passwords, access tokens, or payment card details.

Read the Privacy Policy, the parental privacy notice and the Terms for the current service details.